It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
NOOBLU is a certified member of Webwinkelkeur. A non-profit quality mark that stands for transparency and reliability. With this we comply with the most important Dutch legislation, our identity has been checked and every customer is free to post a customer review that is independently moderated by Webwinkelkeur. In case of disputes, you can use dispute mediation or a binding decision by Digispuut. Webwinkelkeur is recognized by the European e-commerce and Omni Channel Trade Association.