Complaints/Quality Mark

COMPLAINTS

It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.



QUALITY MARK

NOOBLU is a certified member of Webwinkelkeur. A non-profit quality mark that stands for transparency and reliability. With this we comply with the most important Dutch legislation, our identity has been checked and every customer is free to post a customer review that is independently moderated by Webwinkelkeur. In case of disputes, you can use dispute mediation or a binding decision by Digispuut. Webwinkelkeur is recognized by the European e-commerce and Omni Channel Trade Association.


REVIEWS

We believe it is important that reviews give the best possible picture of our products and service. Our reviews are therefore managed impartially by WebwinkelKeur.
Webwinkelkeur has taken measures to guarantee the authenticity of reviews. Our customers are not rewarded for writing reviews. No discounts or other gifts are given.